Question
State Farm Mutual Automobile Insurance Company
US
Last activity: 26 Dec 2019 11:19 EST
PEGA RPA DPL - Registration failed For Operator
Platform Version - 8.0 SP1
Pega Runtime Verion - 2032
When the RPA service starts the registration operator gets registered successfully
Info | 09:33:34.118 AM | 5 | MTA | Service | Registering the service for operator id RPASVC_WTW*****
Debug | 09:33:34.133 AM | 5 | MTA | Service | DplConnector - Requesting credential for credential entry 'RegistrationOperator', Username: 'RPARegOpClaims', Domain: 'PegaTest'.
Debug | 09:33:34.164 AM | 5 | MTA | Service | DplConnector - Successfully received credential for credential entry 'RegistrationOperator', Username: 'RPARegOpClaims', Domain: 'PegaTest'.
Info | 09:33:34.196 AM | 5 | MTA | Service | Post: Getting the response from: https://Simprod-pega-botmgr.opr.system.test.org/prweb/PRRestService/robotics/v1/register?type=serviceoperator
but fails
Issue - Error | 09:34:06.446 AM | 5 | MTA | Service | Registration failed for operator with status code 207 error {"error_messages":[{"robot_id":"WTW******","error_message":"Update record in database failed"}]}. Retrying after 30 secs...
Additional Information - Our client uses DPL - Password Repository for the Bot ID to get the credentials.
Please Help
Pegasystems Inc.
US
Hello Sai,
his issue would be better handled by a support ticket with our GCS team.
You can open it from here: https://msp.pega.com/
Thanks
Pegasystems Inc.
US
Hi @saireddyv!
If you open up a Support Request with our Global Client Support team, please let them know the URL to this PSC post and then let us know here the SR ID that was created so that we may track this for you!
Thank you!