Question
Greenfield
Greenfield
UA
Greenfield
Posted: Nov 25, 2019
Last activity: Jan 6, 2020
Last activity: 6 Jan 2020 8:56 EST
Closed
Pega platform aplication is not working!!
I am trying to log in Pega platform aplication but it is showing me a mistake(see attacment below). What do I have to do?
Mon Nov 25 16:09:44 EST 2019. PegaRULES 8.1 (PRPC-8.1.1-247)
Authentication Failed.
Status:fail
Operator:Unauthenticated or not available
Node:No ID available
***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***
Posted: 4 years ago
Swedbank AB
Swedbank AB
SE
Hello!
Which account you're trying to login?
If this is repeating in a certain browser and the password entered is correct, please try a different browser.
Alternatively, you can review the PegaRULES log to find the detailed error stack while replicating the issue.
Thank you,
Pawan
Posted: 4 years ago
Pegasystems Inc.
IN
Hello
The error suggests that you have issue with log in. Some simple steps you can follow
- Close all active browser tabs/windows
- Completely clear browser cache and cookies
- Restart the browser and retry access
You can also try incognito.
Show More
Hello
The error suggests that you have issue with log in. Some simple steps you can follow
- Close all active browser tabs/windows
- Completely clear browser cache and cookies
- Restart the browser and retry access
You can also try incognito.
Its also a good idea to check the issue wth other operators.
Show Less
Posted: 4 years ago
Pegasystems Inc.
IN
Hi,
Are you using SSO? Is it happening with all the operators?
Could you please attach the PegaRules.log file, so that we can get to the root cause?
Thanks