Pega OOTB Agent ProcessServiceQueue item stuck in "Now Processing" and "Immediate" status
We are facing an issue where we are processing large volumes of approximately 100k+ queue items in an hour using Pega OOTB agent queue ProcessServiceQueue and we are seeing two different issues with processing.
1. Some of the items are permanently stuck in "Immediate" category and dont get picked automatically till we defer them to get them in broken queue and then requeue from there.
2. Few(small numbers) items are picked up and gets processed half way and then permanently stuck in "Now Processing" status and can be seen under "Processing" category in admin studion under agent queue category. There is no way these can be continued with processing as the only option we have is to "Remove" as they dont get processed on their own.
Capgemini
IT
Hi Shibesh,
We are facing the same issue with Pega 8.5: Few(small numbers) items are picked up and gets processed half way and then permanently stuck in "Now Processing" status. Did you manage to resolve the issue?
Thanks,
Giulia
Tata Consultancy Services
US
@GiuliaC5 Yes we were able to identify the root cause as unexpected JVM reboots which was responsible for keeping the items stuck forever and they couldn't be picked and run again automatically.
Temporary work around solution - We were marking the item as deferred so that they go to broken queue and then requeue from there.
Permanent Solution - We have fixed the unexpected JVM reboots however we still think that Pega should come up with a way where the stuck items gets automatically picked and processed post JVM reboot.