Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Vimal Soni (VimalSoni)
Taxonic B.V.
Senior Consultant
Taxonic B.V.
NL
VimalSoni Member since 2019 11 posts
Taxonic B.V.
Posted: Nov 30, 2018
Last activity: Nov 30, 2018
Posted: 30 Nov 2018 1:55 EST
Last activity: 30 Nov 2018 4:24 EST
Closed

Pega NLP Entity extraction clipboard issue

Hi all,

We have configured a webchat interface and trying to use Entity Extraction for NLP.

But whenever user inputs an entity, two clipboard pages are created for single entity which is causing issues while looping.

Sample command to bot: samplecase-123

pyInteractionCase.pyInboundMessage.pxEntities

- pxEntities(1)

- pxEntities(2)

Whereas, only one entity page should be created for each.

I am attaching screenshot for reference.

Kindly help.

To see attachments, please log in.
Conversational Channels

Posted: 5 years ago
Posted: 30 Nov 2018 3:55 EST
Piotr Kulig (Piotr Kulig)
PEGA
Manager of Software Engineering, Customer Service Desktop & Self-Service
Pegasystems Inc.
PL

Hi, two entites in pxEntities list isn't a problem as in single text you can have multiple entities.
Could you provide more details? What's the text input and how those entities looks like in clipboard? Are the the same type or different? With such data I will be able to help you.

To see attachments, please log in.
Posted: 5 years ago
Posted: 30 Nov 2018 4:15 EST
Vimal Soni (VimalSoni)
Taxonic B.V.
Senior Consultant
Taxonic B.V.
NL

Decision Data Available in Text Analyzer: CaseID (this will extract <productdeal-xxxx> as CaseID)

 

Text input: who is working on ProductDeal-2914

 

Clipboard Pages created:

pxEntities(1)

PyEntityValue - productdeal-2914

pyKey - CaseID

 

pxEntities(2)

PyEntityValue - productdeal-2914

pyKey - CaseID

 

Now, because of two pages are created for same entity, same type, I am facing problems while looping same value is taken twice.

To see attachments, please log in.
Posted: 5 years ago
Posted: 30 Nov 2018 4:23 EST
Piotr Kulig (Piotr Kulig)
PEGA
Manager of Software Engineering, Customer Service Desktop & Self-Service
Pegasystems Inc.
PL

What Behavior->Text Analyzer mode you are using? Is it simple or advanced?

 

- if simple - I would suggest to open Text Analyzer rule  (Clipboard Viewer -> ChannelConfig -> pyFreeTextModel and find it in Records->Decision->TextAnalyzer) - then try to Action->Run on this Analyzer and put the example text there. Check the results.
- if advanced - Check if you have more than one Analyzer which could return Entities (for example two Pega NLP).
To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice