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Devan Member since 2014 34 posts
Virtusa
Posted: Jun 22, 2016
Last activity: Aug 11, 2017
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PEGA Migration Wizard: target system is unable to download the product file.

Hi All,

When creating a migration request form my environment, the migration request started.

But when checked in the target system, It failed with a error as below.


Error: Target system was unable to download the archive file because of an IOException: java.io.IOException: Server returned HTTP response code: 401 for URL: http://host:port/prweb/DiagnosticData?path=StaticContent/global/ServiceExport/Tst_01.01.01.zip

(host and port masked)

Please help me in resolving this.

Please help us in the username and password which need to be supplied in the wizard for the target systems.(is it application user or the machine user or the server(jboss) user)

Thanks,

ArulDevan

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System Administration

Posted: 8 years ago

Hi Gangababu,

Please find the logs at the time as below.

2016-06-22 11:47:43,540 [http-nio-8080-exec-8] [  STANDARD] [                    ] [     PegaRULES:07.10] (gement_Migration_Target.Action) INFO  MD-ARULDEVANT||SOAP|PegaManagementTarget|Service|ImportRuleAdminProductZip|A2E1FEE5A3800C655F9CD58E1B4BE7D23  - Migration Process has begun.

2016-06-22 11:47:43,930 [http-nio-8080-exec-5] [TABTHREAD4] [                    ] [     NewApp:01.01.01] (t_Migration_Destination.Action) INFO   Admin@Org - SOAP Call returned  for target :  : The migration request has been received.

2016-06-22 11:48:15,685 [   PegaRULES-Batch-3] [  STANDARD] [                    ] [     NewApp:01.01.01] (gement_Migration_Target.Action) INFO    - About to Download : Tst_01.01.01.zip

2016-06-22 11:48:15,759 [   PegaRULES-Batch-3] [  STANDARD] [                    ] [     NewApp:01.01.01] (gement_Migration_Target.Action) INFO    - DOWNLOAD STATUS : Target system was unable to download the archive file because of an IOException: java.io.IOException: Server returned HTTP response code: 401 for URL: http://host:port/prweb/DiagnosticData?path=StaticContent/global/ServiceExport/Tst_01.01.01.zip

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Hi Gangababu,

Please find the logs at the time as below.

2016-06-22 11:47:43,540 [http-nio-8080-exec-8] [  STANDARD] [                    ] [     PegaRULES:07.10] (gement_Migration_Target.Action) INFO  MD-ARULDEVANT||SOAP|PegaManagementTarget|Service|ImportRuleAdminProductZip|A2E1FEE5A3800C655F9CD58E1B4BE7D23  - Migration Process has begun.

2016-06-22 11:47:43,930 [http-nio-8080-exec-5] [TABTHREAD4] [                    ] [     NewApp:01.01.01] (t_Migration_Destination.Action) INFO   Admin@Org - SOAP Call returned  for target :  : The migration request has been received.

2016-06-22 11:48:15,685 [   PegaRULES-Batch-3] [  STANDARD] [                    ] [     NewApp:01.01.01] (gement_Migration_Target.Action) INFO    - About to Download : Tst_01.01.01.zip

2016-06-22 11:48:15,759 [   PegaRULES-Batch-3] [  STANDARD] [                    ] [     NewApp:01.01.01] (gement_Migration_Target.Action) INFO    - DOWNLOAD STATUS : Target system was unable to download the archive file because of an IOException: java.io.IOException: Server returned HTTP response code: 401 for URL: http://host:port/prweb/DiagnosticData?path=StaticContent/global/ServiceExport/Tst_01.01.01.zip

2016-06-22 11:48:15,844 [http-nio-8080-exec-1] [  STANDARD] [                    ] [     PegaRULES:07.10] (t_Migration_Destination.Action) INFO  MD-ARULDEVANT| Proprietary information hidden|SOAP|PegaManagementSource|Service|ResumeWorkFlow|A1B45CDB0B9CEFA889F597B389A199AF6  - A product has failed to migrate at Target host

2016-06-22 11:48:16,090 [http-nio-8080-exec-1] [  STANDARD] [                    ] [     PegaRULES:07.10] (t_Migration_Destination.Action) INFO  MD-ARULDEVANT| Proprietary information hidden|SOAP|PegaManagementSource|Service|ResumeWorkFlow|A1B45CDB0B9CEFA889F597B389A199AF6  - Target System Returned: Target system was unable to download the archive file because of an IOException: java.io.IOException: Server returned HTTP response code: 401 for URL: http://host:port/prweb/DiagnosticData?path=StaticContent/global/ServiceExport/Tst_01.01.01.zip

and im using PEGA 7.2

Thanks,

ArulDevan


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Posted: 8 years ago

Thanks Gangababu for the instant reply.

I have configured PegaDiagnosticUser in my app server.

My doubt here is, which username and password i should give in the migration wizard; and how to create a new instance of Data-Admin-System-Security class.

Thanks,

ArulDevan

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Posted: 8 years ago
Updated: 8 years ago

I tried in my local with administrator@pega.com/install and migration was successful as highlighted in bold.

tion_Request.Action) INFO  hostname|XX.XX.XX.XX Admin@ganga - Initializing Migration Request

tion_Request.Action) INFO  hostname|XX.XX.XX.XX Admin@ganga - Products to be migrated:  PESamples

tion_Request.Action) INFO  hostname|XX.XX.XX.XX Admin@ganga - Targets to be migrated to:  lhostname

dmin_Product.Action) INFO  lhostname|XX.XX.XX.XX Admin@ganga - Setting Clear Locks***********************************

AssemblerHelperImpl) INFO hostname|XX.XX.XX.XX Admin@ganga - ruleMessageName = (PegaAccel-Management-Migration-Destination)pxMultipleConnectorsOfHighestLikelihood not found

_Destination.Action) INFO hostname|XX.XX.XX.XX Admin@ganga - Sending SOAP request to target :hostname for migration of product : PESamples

_Destination.Action) INFO  hostnameXX.XX.XX.XX Admin@ganga - SOAP Call returned  for target : hostname : The migration request has been received.

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Posted: 8 years ago

Thanks Gangababu for the info,

It will be helpful if you share me how you have configured the instance of Data-Admin-System-Security and the screen shot of the migration wizard and the PegaDiagnosticUser user to cross verify.

Thanks,

ArulDevan

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Posted: 8 years ago
Updated: 8 years ago

Please follow the below steps to create PegaDiagnosticUser role

Give the username and password given in app server for PegaDiagnosticUser role.

A System Security data instance has two key parts.

       

Field

Description

Hostname

The host name of the server on the local area network.

Security Role

The security role on the server. Two default security roles, PegaDiagnosticUser andPegaAuthUser, are created during installation.

Admin@ganga - Initializing Migration Request

Admin@ganga - Products to be migrated:  PESamples

Admin@ganga - Targets to be migrated to:  lhostname

Admin@ganga - Setting Clear Locks***********************************

Admin@ganga - Operation Status: Exporting Inventory

Admin@ganga - Creating Schema Archive: D:\PRPC_Installations\Temp\72mssql\RuleMgmt\H24301499CEFA44E15752E8C68375523F\PESamples_20150408.154250\schema\PESamples_20150408.15

Admin@ganga - Operation Status: Export Complete

Show More

Please follow the below steps to create PegaDiagnosticUser role

Give the username and password given in app server for PegaDiagnosticUser role.

A System Security data instance has two key parts.

       

Field

Description

Hostname

The host name of the server on the local area network.

Security Role

The security role on the server. Two default security roles, PegaDiagnosticUser andPegaAuthUser, are created during installation.

Admin@ganga - Initializing Migration Request

Admin@ganga - Products to be migrated:  PESamples

Admin@ganga - Targets to be migrated to:  lhostname

Admin@ganga - Setting Clear Locks***********************************

Admin@ganga - Operation Status: Exporting Inventory

Admin@ganga - Creating Schema Archive: D:\PRPC_Installations\Temp\72mssql\RuleMgmt\H24301499CEFA44E15752E8C68375523F\PESamples_20150408.154250\schema\PESamples_20150408.15

Admin@ganga - Operation Status: Export Complete

Admin@ganga -      Exported 2 instance(s)

Admin@ganga - Operation Status: Constructing export file -- please wait...

Admin@ganga - Operation Status: Constructing export file -- please wait....

Admin@ganga - Operation Status: Constructing export file -- please wait.....

Admin@ganga - Operation Status: Constructing export file -- please wait......

Admin@ganga - Operation Status: Assembling the components of PESamples_20150408.154250.zip archive -- please wait...

Admin@ganga - Operation Status: Finalizing the PESamples_20150408.154250.zip archive -- please wait...

Admin@ganga - Sending SOAP request to target :hostname for migration of product : PESamples

Admin@ganga - SOAP Call returned  for target :hostname: The migration request has been received.

|SOAP|PegaManagementSource|Service|ResumeWorkFlow|AF1D865665D16754CD6287C36E3F9EDD2  -  Product 1  of  1  was successfully migrated to target hostname

|SOAP|PegaManagementSource|Service|ResumeWorkFlow|AF1D865665D16754CD6287C36E3F9EDD2  - All products Migrated. Indicated Complete to target : hostname

|SOAP|PegaManagementSource|Service|ResumeWorkFlow|AF1D865665D16754CD6287C36E3F9EDD2  - Target System Returned: The PESamples_20150408.154250.zip was imported successfully.

Hope this helps!

Regards,

Gangababu G.V


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Posted: 8 years ago

Thanks Gangababu,

Please correct me if im wrong.

You meant to say that if i configured a user as PegaDiagnosticUser in my server and once i restarted the server, i will be able to see a instance of the Data-Admin-System-Security class in my system

Thanks,

ArulDevan

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Posted: 8 years ago

Hi Gangababu,

Now i'm able to migrate the products. But currently blocked with the below. While creating an instance of the Data-Admin-System-Security class it asks for a host name. Could you please help me with this.

Error.JPG

Thanks,

ArulDevan

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Posted: 8 years ago

Hi Gangababu,

Now im blocked with some other issue. may be a doubt.

When i configured the roles and the security instance of calss to my same machine (server) deployment to dame evv... it is working.

But if i want to migrate to some other environment(actual work of the migration wizard), where i need to create the instance of the security class?

ie) the pega diagnostic role user of the target environment to be added as an instance on the source system(or)

the pega diagnostic role user of the source environment to be added as an instance on the targetinstance (or)

both...

Thanks,

ArulDevan

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Posted: 8 years ago
Updated: 8 years ago

I just did a quick test by connecting to some other host other than mine. Without changing the existing functionality zip was imported to target system successfully.

Hope this helps!

Regards,

Gangababu G.V

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Posted: 8 years ago
  • as Ganga explained ...
    • PegaDiagnosticUser role should be configured in tomcat-users.xml
    • Data-Admin-System-Security should be created with the credentials that are configured in tomcat-users.xml.
    • the configurations should be made in source system.
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Posted: 8 years ago

I did everything as mentioned above but still getting the same error. Is there somethings else i have to look at at.

 

Note: When I click on the click on the link and give the user name and pwd which we defined in tomcat_user.xml i could able to down load but from the activity DownloadFile which is called internally i am getting the error.

Please suggest.

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Posted: 8 years ago

Hi gangababu

i am trying to migrate product from sourse system to target system. i have configured PegaDiagnosticUser role and pwd. Also I have created instance of data-admin-system-security class with the same username and pwd.

but i am not able to migrate the product . Could you please help me i am getting the following error.

 

 

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Hi gangababu

i am trying to migrate product from sourse system to target system. i have configured PegaDiagnosticUser role and pwd. Also I have created instance of data-admin-system-security class with the same username and pwd.

but i am not able to migrate the product . Could you please help me i am getting the following error.

 

 

Product Name PESamples
Product Version 20150408.154250
   
Name of Archive File PESamples_20150408.154250.zip
   
   
 
Log Messages The source system generated the following log messages.
 
 
Timestamp Message
05/11/2016 2:54 AM PegaRULES Product Migration: Initializing Migration Request..
05/11/2016 2:54 AM PegaRULES Product Migration: Products to be migrated: PESamples
05/11/2016 2:54 AM PegaRULES Product Migration: Targets to be migrated to: 
05/11/2016 2:54 AM PegaRULES Product Migration: Creating the archive for migration
05/11/2016 2:54 AM PegaRULES Product Migration: PESamples_20150408.154250.zip was successfully created.
05/11/2016 2:54 AM PegaRULES Product Migration: Attempting to create covered work objects in source machine.
05/11/2016 2:54 AM PegaRULES Product Migration: The work object pxMigDest-15 was created for target: 
 
Return Messages The target system returned the following messages.
 
 
HTTPS? Target System Port Number Context Root Return Value
Image removed.   8080 prweb com.pega.pegarules.pub.services.ResourceUnavailableException: SOAP service failed

 ***Updated by moderator: Lochan - removed proprietary information***

This comment has been branched out as a new node and the new thread can be followed here


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Posted: 8 years ago

Hello All,

Am getting the below message after migration

"The migration request has been received." as a message received from target system. But the product is not downloaded in the target system.  pxMigDest case Status is showing as Pending-External. Could you please help on this.

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