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Question

 Jigar Patel (JigarP) Softserve Inc
Softserve Inc
US
JigarP Member since 2023 5 posts
Softserve Inc
Posted: Dec 1, 2023
Last activity: Dec 19, 2023
Posted: 1 Dec 2023 14:37 EST
Last activity: 19 Dec 2023 16:07 EST
Solved

Pega Migration and Modernization for customer service for FS from 7.4

Team,

Need to understand best path forward for Migration and modernization project for client.

Current client application are on Pega 7.4 with Pega Customer Service for FS, Smart Dispute , Pega KM. clients want to be on the latest platform of pega Pega 23 on cloud.

  • Is it possible to migrate to Pega 23 from 7.4 with all the frameworks client is using
  • If the direct move from pega 7.4 to Pega 23 is not possible what is the latest version we can update to from 7.4
  • Would it be better choice to migrate to cloud on same version 7.4 and stabilize the platform and then upgrade to Pega 23.

If Pega team has supported similar migration can you provide detailed steps involved in the process that would help us migrate client from on prem to Pega cloud.

Thanks,

***Edited by Moderator Marissa to add Capability tags***
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Pega Platform 7.4 Pega Customer Service for Financial Services 7.4 Pega Knowledge 7.4 Smart Dispute for Issuers 7.48 Pega Cloud Updates Financial Services Lead System Architect

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Accepted Solution

Posted: 11 months ago
Updated: 10 months ago
Posted: 5 Dec 2023 8:30 EST
Updated: 19 Dec 2023 16:07 EST
Sheetal Kumar (kumas10) PEGA Senior Manager, Application Engineering, Financial Services Smart Apps
Pegasystems Inc.
IN

Hi @JigarP - Good to hear about the modernizing and migration paths. As mentioned I see there are multiple applications, I would recommend you to initiate discussion with Pega Account owner / Pega CSMs to further understand, recommend the right approach and to best support during this migration journey.

Thanks,

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