How are the email trackable requests recorded in Pega? In email treatment with an inline button that tracks the customer's interactions there is possibility to send a follow-up email based on these interactions. It will have associated some parameters like:
“<pega:param name='Trackable' value ='true'/><pega:param name='Resp' value='Accepted'/>”.
But how exactly this tracks recorded in Pega? My understanding three is a link service built into the application. But which rule is actually used for this. Does Pega exposes any service for this? If the Pega platform is not exposed in internet, and only available in intranet, will this functionality still work?
I'm not sure how its implemented or whether there are complications (service related) with networks.
Are you experiencing issues with implementation and need to debug? I've reached out to Marketing SMEs and will respond if I can get some feedback.
This PDN article might be useful if you're looking for a deeper explanation of how this is implemented. It discusses issue one customer had with hashtag in link - and shows how to insure generation of the buttons with the correct configuration at the time of HTML generation for the section.