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Question

 Fabio Aulico (aulicof)
cloud37
COO
cloud37
CH
aulicof Member since 2024 8 posts
cloud37
Posted: Mar 8, 2021
Last activity: May 19, 2021
Posted: 8 Mar 2021 15:59 EST
Last activity: 19 May 2021 5:37 EDT
Closed
Solved

Pega integration with Dialogflow

Hello,

I am trying to investigate the capabilities of integrating Pega with Google Dialogflow. I have seen some old posts in community pointing to a component (https://community.pega.com/marketplace/components/google-dialogflow-text-analyzer) but this seemed to have disappeared, as other articles did.

Is there any reason? Has anyone managed to successfully integrated them?

Regards,

Fabio

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Pega Platform 8.5.2
Conversational Channels
Lead System Architect

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 9 Mar 2021 8:49 EST
Updated: 19 May 2021 5:37 EDT
Vikas Raidhan (VikasRaidhan)
PEGA
Senior Manager, Customer Service Email
Pegasystems Inc.
IN

@Faulico  DialogFlow component had some limitations and did not complement Pega NLP. 

We now have a better integration with Cloud Machine learning tools. You can learn more about them here - https://community.pega.com/knowledgebase/articles/decision-management/85/connecting-topic-detection-models-cloud-automl

@mitra2 would you like to add anything.

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