Question
Blue Zone Consulting Partnes
CR
Last activity: 2 Jan 2025 10:22 EST
PEGA Gen AI Autopilot interactions control
Is there a way to monitor how many interactions have been made using PEGA Gen AI Autopilot in my environment, any report or table that can be reviewed?
Accepted Solution
Updated: 2 Jan 2025 10:22 EST
Pegasystems Inc.
GB
AutoPilot acts as an agent that utilizes the capabilities within Pega and generative AI to complete tasks and achieve goals for users. For instance a user can instruct AutoPilot to assign an appraiser to assess a claim and summarize it in a report. AutoPilot will create a new case in Pega outline the necessary steps and notify the appraiser while keeping the user informed. This allows users to review the case and the actions taken on their behalf ultimately helping them complete their work more efficiently.
To monitor interactions made using Pega GenAI you can build reports against the interaction case created for each chat session. These reports can be found at the Work-Channel-Interaction-WebChat class. This allows you to review the interactions and gather insights on their usage.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
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