Last activity: 14 Feb 2023 4:37 EST
Pega doesn't allow Contact Center instance url to be edited
Hi Support team,
I am from Amazon Connect team. We have a customer trying to migrate their customer service to Pega using Amazon Connect CTI. They are currently running into a hurdle, as Pega CTI configuration does't allow them to update the Contact Center instance URL "https://<instancename>.awsapps.com/connect". Limiting the URL to this, restricts customers using SAML based Connect instances, as the sign-in url for those is different.
Can you please confirm if there is any plans from Pega to make Contact Center instance URL field editable in future.