Question
Virtusa
AU
Last activity: 18 Sep 2017 9:57 EDT
Pega Developer portal UI distorted - Pega 7.1.7
We have got a load balancer and multiple nodes. When I login with the load balancer the UI is displayed properly but when I login with individual nodes it displays the big Pega 7 logo on top and everything as hyperlinks below the logo. I logged into individual nodes last week as well but everything was fine. Today its causing this issue. I logged in as Administrator as well but its the same, attached the screenshot for reference. Any help would be much appreciated.
Cheers,
Satya
***Moderator Edit: Vidyaranjan | Updated SR details***
Virtusa
AU
It is happening with other developers as well not only with me. And this is in Production.
Cheers,
Satya
Pegasystems Inc.
US
Hi Satya,
Please check the logs and see if you see any errors, especially 404 for the CSS.
Virtusa
AU
Thanks for your Response!
I see the same kind of error msgs in logs -
2017-08-15 07:46:24,174 [ http-apr-80-exec-40] [ ] [ ] [ ] (ticcontent.StaticContentClient) ERROR - 404 on request: /QO6Hu-p9gg7vBpNBjQjumw[[*/webwb/pzharnessv2_reportsforcontractorsb4707973da7860a9a6863781e7254e850f1698b4b56ae97567353ba880d935b8_2--3_11243942719.css!!.css; Referring URL: http://tmcprdpga701.tmc.rta.nsw.gov.au/prweb/PRWebLDAP1/QO6Hu-p9gg7vBpNBjQjumw%5B%5B*/!TABTHREAD3?pyActivity=Show-Harness&pzFromFrame=&pzPrimaryPageName=pyDisplayHarness&pzTransactionId=&Purpose=ReportsForContractors&pzHarnessID=HID58ACFB782CC93B7B0399BE4C640558C4; Requestor ID: HAD4053A4CB40C4B8822F481CA2F9B2D9
I will raise an SR for the Hotfix but do we have any alternative for time being. Before installing the hotfix in Prod, i need to install in SIT and UAT and this would take time. I was just wondering if we have a work around by doing some private checkout of some rules etc.
Cheers
Pegasystems Inc.
US
Please reply here with your SR ID so that we may connect the SR with this post to keep both up to date.
Thanks!
Virtusa
AU
I've raised an SR for the same - SR-B73345
Cheers
Xchanging Technologies
IN
Hello Satya,
Have you got any workaround for this issue? if Yes, please share the steps. we are also facing the same problem.
Pegasystems Inc.
US
Hello,
Please see my response below this. This was resolved by opening an SR and requesting a Hotfix. Advise you to do the same.
Thanks!
Accepted Solution
Pegasystems Inc.
US
While reviewing the associated SR, it appears that you were given HFIX-22715 which resolved this. If you are having the same issue, please open an SR and request that Hotfix.