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Question

 Subba Ramanjaneyulu Vishvanatham (VSRamu)
Verizon Wireless

Verizon Wireless
IN
VSRamu Member since 2019 14 posts
Verizon Wireless
Posted: Nov 16, 2017
Last activity: Nov 17, 2017
Posted: 16 Nov 2017 9:56 EST
Last activity: 17 Nov 2017 10:17 EST
Closed

Is Pega Customer Service is 7.22 is mobile compatible ??

Is Pega Customer Service is 7.22 is mobile compatible ??

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Pega Customer Service
Mobile

Posted: 7 years ago
Posted: 17 Nov 2017 1:56 EST
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi,

Yes, Pega Customer Service 7.22 supports mobile.

Interactions performed on tablets use the interaction class PegaCA-Work-Interaction-Mobile. Various rules related to interaction managment have been specialized in this class. You should ensure that your tablet interaction class inherits from PegaCA-Work-Interaction-Mobile.

Pega Customer Service uses the circumstance template CPMPortalType to determin when the Pega Customer Service Interaction portal is being accessed from a tablet. Various UI rules (in class CPM-Portal) are circumstanced to specialize them for tablets, that is when CPMPortalType = CPMInteractionMobilePortal. 

Please check below CS 7.22 implementation guide for the details:

https://docs-previous.pega.com/pega-customer-service-722-implementation-guide

Thanks,

Susan

 

 

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