Question
Ford Motor Pvt Ltd.
IN
Last activity: 11 Feb 2021 5:06 EST
Pega 8.5 Auto-balancing issues
I have configured Pega platform 8.5 with latest Robot manager version that supports Auto-Balancing.
I have done following configurations:
WG1 (Auto-Balancing Enabled) : WQ1 (4 Assignments), 1 Robot
WG2 (Auto-Balancing Enabled) : WQ2 (1 Assignments), 1 Robot
SLA for each assignment: 40 minutes.
Auto-Balancing Evaluation Interval: 15 minutes.
I started both the bots manually at the same time, in both the workgroups. So my understanding is in every 15 mins Auto-balancing engine should be checking, if for any assignments SLA is getting breached.
After first 40 minutes, Robot in WG2 will be available. So it should be moved to WG1 to help with another bot already available in WG1 to complete remaining 3 assignments.
But the robot is not getting moved to WG1 even once it is available in WG2. Please help me if I am missing some configurations ?
Pegasystems Inc.
GB
Hi @Vikas_Agrawal,
Could you help me understand a bit more your scenario?
- Is the SLA the same for all the assignments?
- What is the processing time per assignment?
Thanks,
Angel
Ford Motor Pvt Ltd.
IN
Hi @HERMA,
SLAs are same for all assignments. Processing time per assignment is also same.
We identified this is misbehaving due to customizations done in past. We are working with Pega GCS to fund the root cause.
Pegasystems Inc.
GB
Please, let me know the outcome or if you need help setting up the system. The processing time is calculated per work queue based on how long the assignments take to be completed (from the moment are pick up by the robot until the robot confirms the outcome). Auto-balancing uses this to understand the bots needed to complete the work within SLA.