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Question

 Chenyu Liu (ChenyuL0)
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ChenyuL0 Member since 2018 2 posts
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Posted: Oct 19, 2018
Last activity: Nov 12, 2018
Posted: 19 Oct 2018 17:03 EDT
Last activity: 12 Nov 2018 11:21 EST
Closed

PDFViewer doesn't show pdf contents

Hi, I'm trying to extract some information from a PDF file, but after connecting PDFViewer with the PDFConnector, the content is not shown properly.

I've included a screenshot here. Any thought how to solve the issue?

Thanks in advance,

Chenyu

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Robotic Process Automation

Posted: 6 years ago
Posted: 23 Oct 2018 16:02 EDT
Chenyu Liu (ChenyuL0)
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RBC
CA

Hi Gayatri, I'm fairly new to Pega, so don't really understand what configuration do you mean. 

The scenario is I would like to use FindRelativeSegment method to retrieve information I need, but the contents of the target pdf file cannot be loaded.

Can you please give some clear guidance as to how to get the configuration for you?

 

Thanks,

Chenyu

 

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Posted: 6 years ago
Posted: 24 Oct 2018 14:59 EDT
Chenyu Liu (ChenyuL0)
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RBC
CA

Hey Konstantin,

Please see attached the screenshot of my automation.

Unfortunately, I can't paste the pdf file here as it contains confidential client information, but I think it is of XFA PDF format.

My Pega Plug-in version is 8.0.1100.0

Thanks!

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Posted: 6 years ago
Updated: 6 years ago
Posted: 26 Oct 2018 10:41 EDT
Updated: 26 Oct 2018 10:40 EDT
Konstantin Serditov (Konstantin Serditov) Contractor
Pegasystems Inc.
US

Hi, ChenyuL0,

Unfortunately, support for XFA format is limited per https://help.roboticautomation.pega.com/80/Components/PDFConnector_Component_Properties,_Methods,_and_Events.htm It looks like you are facing limitations here.

Please check if it generally works with some other PDF, so example with this one: https://docs-previous.pega.com/pega-robotic-automation-studio-plug-80-installation-instructions

If yes, you may try to log an SR and see if anything can be done for your PDF type. If you do so, please post SR number here for reference.

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