Last activity: 12 Nov 2018 11:21 EST
PDFViewer doesn't show pdf contents
Hi, I'm trying to extract some information from a PDF file, but after connecting PDFViewer with the PDFConnector, the content is not shown properly.
I've included a screenshot here. Any thought how to solve the issue?
Thanks in advance,
Could you please share snapshots of your configuration.
Hi Gayatri, I'm fairly new to Pega, so don't really understand what configuration do you mean.
The scenario is I would like to use FindRelativeSegment method to retrieve information I need, but the contents of the target pdf file cannot be loaded.
Can you please give some clear guidance as to how to get the configuration for you?
Below link might help you
Thank you! I took a look at it, but honestly speaking I don't quite understand what it says. Specifically, Idk where do find the ruleset for pdfconnector.
Could you show your automation and share sample PDF file that you are trying to view?
Also, which version of Pega Robotics Studio (or Plug-in) you use?
Please see attached the screenshot of my automation.
Unfortunately, I can't paste the pdf file here as it contains confidential client information, but I think it is of XFA PDF format.
My Pega Plug-in version is 8.0.1100.0
Updated: 26 Oct 2018 10:40 EDT
Unfortunately, support for XFA format is limited per https://help.roboticautomation.pega.com/80/Components/PDFConnector_Component_Properties,_Methods,_and_Events.htm It looks like you are facing limitations here.
Please check if it generally works with some other PDF, so example with this one: https://docs-previous.pega.com/pega-robotic-automation-studio-plug-80-installation-instructions
If yes, you may try to log an SR and see if anything can be done for your PDF type. If you do so, please post SR number here for reference.
Yes the PDF connector works fine with other non-XFA format pdf.
May I ask what is SR that you suggested and how can I do it?
Please see here steps "How you create a Support Request": https://collaborate.pega.com/discussion/my-support-portal-explained-pega-robotic-automation-formerly-openspan
When you open your Support Request, please let us know the ID that is generated and we can track for you as well.