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Question

 Anthony Gourtay (Anthony_Gourtay)
Proximus
Expert Engineer - PEGA Application Management
Proximus
BE
Anthony_Gourtay Member since 2017 22 posts
Proximus
Posted: Oct 20, 2023
Last activity: Oct 27, 2023
Posted: 20 Oct 2023 5:21 EDT
Last activity: 27 Oct 2023 14:56 EDT
Solved

PDC: Bulk closure of events

Hello, We faced a major infra incident which created lots of alerts in PDC (as expected)

But all theses alerts/events can just be closed since it's a one shot known issue. Is there a way to bulk close the urgent incidents last seen 2 days back?

Or can you please let me know how events will be automatically closed?

Is it after some configurable days?

Thank you

Regards

Anthony

 

***Edited by Moderator Marije to add Capability tags***
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Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 27 Oct 2023 12:55 EDT
Updated: 27 Oct 2023 14:56 EDT
Lukasz Zajac (Lukasz Zajac)
PEGA
Principal Product Manager
Pegasystems Inc.
PL

Hi @Anthony_Gourtay

Issues that are no longer happening will be closed automatically.

After 7 days they will disappear from the Improvement Plan. After 14 days cases will be resolved as "not seen".

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Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 27 Oct 2023 12:55 EDT
Updated: 27 Oct 2023 14:56 EDT
Lukasz Zajac (Lukasz Zajac)
PEGA
Principal Product Manager
Pegasystems Inc.
PL

Hi @Anthony_Gourtay

Issues that are no longer happening will be closed automatically.

After 7 days they will disappear from the Improvement Plan. After 14 days cases will be resolved as "not seen".

To see attachments, please log in.

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