Add operator to PDC without turning on SSO
Is there a way to have an operator created for our PDC portal?
We have a contractor working on some systems being built in Pega and they are requesting access to our PDC but when I go to create them an operator it won't let me and tells me I have to turn on SSO login.
If this can no longer be done on the users end without SSO? If so can an operator be created from Pega Support side?
Updated: 21 Aug 2024 10:10 EDT
Pegasystems Inc.
GB
@NealK234 "It seems that creating operators directly in PDC might require SSO login configuration. To ensure that the required operators are present, you can verify if the DiagnosticCloudManager operator is available in PDC by navigating to System Administration and selecting Manage Operators. If the operator is not present, you can create the missing DiagnosticCloudManager model operator if you have Manager access. If you do not have Manager access, you will need to contact Pega Support for assistance.
Additionally, if you are facing issues with SSO login, you might need to configure SSO login authentication for PDC. This can streamline access to all your systems by mapping your users to PDC operators and editing your SSO configuration. PDC supports SAML 2.0 identity providers.
If you are unable to create the operator on your end, contacting Pega Support for further assistance would be the best course of action.
Open a support ticket in My Support Portal if you need further help locating the company’s Account Administrator.
Pega Diagnostic Center Frequently Asked Questions
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
@NealK234 "It seems that creating operators directly in PDC might require SSO login configuration. To ensure that the required operators are present, you can verify if the DiagnosticCloudManager operator is available in PDC by navigating to System Administration and selecting Manage Operators. If the operator is not present, you can create the missing DiagnosticCloudManager model operator if you have Manager access. If you do not have Manager access, you will need to contact Pega Support for assistance.
Additionally, if you are facing issues with SSO login, you might need to configure SSO login authentication for PDC. This can streamline access to all your systems by mapping your users to PDC operators and editing your SSO configuration. PDC supports SAML 2.0 identity providers.
If you are unable to create the operator on your end, contacting Pega Support for further assistance would be the best course of action.
Open a support ticket in My Support Portal if you need further help locating the company’s Account Administrator.
Pega Diagnostic Center Frequently Asked Questions
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Troubleshooting PDC custom SSO issues
Configuring SSO login authentication