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Question

 nikhil kumar (nikhilk7251) Verizon Data Services Senior software engineer
Verizon Data Services
IN
nikhilk7251 Member since 2016 61 posts
Verizon Data Services
Posted: Oct 3, 2017
Last activity: Oct 5, 2017
Posted: 3 Oct 2017 6:10 EDT
Last activity: 5 Oct 2017 0:33 EDT
Closed

pc_data_uniqueid table got reset

Hi,

The pc_data_uniqueid table got reset the root cause of which is not known . The cases are getting created with existing case id i.e. started from 1,2 .....

What could be the probable cause of the table getting reset .

Thanks

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Data Integration

Posted: 7 years ago
Posted: 3 Oct 2017 6:38 EDT
Mahesh Midthuru (Mahesh Midthuru) PEGA Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Nikhil,

I have few suggestions to have a look in order to find the root cause of the issue as follows:

  1. Check if the GenerateID OOTB activity is overridden, if so check the logic in it.
  2. We can also check the query history on the database table "PC_DATA_UNIQUEID" around the timestamps when the data got corrupted.
  3. Also check in between the timespan around the last correct work object and the corrupted first work object, to see what errors were triggered and what activites were performed at database level.

Hope this information might help you to proceed further in finding the root cause.

Regards

Mahesh

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