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 Astolfo Garza Peña (AstolfoG) Mancera S.C. Ernst & Young
Mancera S.C. Ernst & Young
MX
AstolfoG Member since 2017 3 posts
Mancera S.C. Ernst & Young
Posted: August 4, 2017
Last activity: October 16, 2018
Posted: 4 Aug 2017 16:40 EDT
Last activity: 16 Oct 2018 12:03 EDT
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OpenSpan - error when attempting to use send Outlook2013 and PegaRobotics Studio

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I had tried to send the email, but got an error: (image)

I had StartOnProyectStart, so Outlook opens since the beginning.
I can Save the draft, with the properties: To, Subject Body and Attachments, all working right.
Just the Send method is not working, any suggestion?

I attached the error message and my program.

Greetings

Astolfo

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Robotic Process Automation
Posted: 5 years ago
Posted: 7 Aug 2017 15:39 EDT
Andrew Grondin (grona) GCS Solutions Engineer I
Pegasystems Inc.
US
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Can you expand the details on that exception and send a screencap of that?
Posted: 5 years ago
Posted: 14 Aug 2017 14:10 EDT
Astolfo Garza Peña (AstolfoG) Mancera S.C. Ernst & Young
Mancera S.C. Ernst & Young
MX
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Here it is expanded
Posted: 5 years ago
Posted: 14 Aug 2017 19:27 EDT
Thomas Sasnett (ThomasSasnett) PEGA Lead Robotics Architect
Pegasystems Inc.
US
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Are there any security warnings in Outlook? What happens if you don't perform the Save first?
Posted: 5 years ago
Posted: 14 Aug 2017 19:41 EDT
Astolfo Garza Peña (AstolfoG) Mancera S.C. Ernst & Young
Mancera S.C. Ernst & Young
MX
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I don´t receive any warnings and if I remove the Save block, I got the same error.
I only used it to "see something", that way I can confirm that Outlook adapter is working, saving the draft

 

Thanks for your help
Posted: 5 years ago
Posted: 15 Aug 2017 10:01 EDT
Thomas Sasnett (ThomasSasnett) PEGA Lead Robotics Architect
Pegasystems Inc.
US
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It looks like it may be caused by Outlook not being logged-in. Could that be the case? What happens without Robotics when you start Outlook? Are you required to login?

 

https://social.technet.microsoft.com/Forums/en-US/a0671869-1681-4d52-a089-24108546bc47/operation-aborted-exception-from-hresult-0x80004004-eabort?forum=sharepointadminprevious
Posted: 5 years ago
Posted: 15 Aug 2017 12:43 EDT
Astolfo Garza Peña (AstolfoG) Mancera S.C. Ernst & Young
Mancera S.C. Ernst & Young
MX
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It logs automatically,no user nor password is required. When I open manually or run through PEGA, it automatically logs and start updating the inbox
I had done another solution for downloading attachments and it works right, it looks that only the Send method is failing.

Sudhir Kumar Gudepu
Posted: 5 years ago
Posted: 15 Aug 2017 15:55 EDT
Thomas Sasnett (ThomasSasnett) PEGA Lead Robotics Architect
Pegasystems Inc.
US
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Since I can't reproduce your issue, I suggest that you open an SR with support so that someone can look at your machine. If you do open an SR, please post the SR number here for tracking purposes.

The following article will be help you in creating an SR-

My Support Portal explained for Pega Robotic Automation (formerly OpenSpan)
Posted: 5 years ago
Posted: 12 Dec 2017 17:13 EST
Naga Polisetti (NagaP504) Tata Consultancy Services
Tata Consultancy Services
US
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Hi,

Were you able to identify the issue and solve. I'm facing the same error while trying to send an email.

Could you please let me know.
Posted: 5 years ago
Posted: 12 Dec 2017 17:25 EST
Marissa Rogers (MarissaRogers) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
US
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Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s available on the top right pane of this page.
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Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s available on the top right pane of this page. Once created, please reply back here with the URL of the new post.
 
We have also sent you a private message opening up a communication channel in case you have any further questions.
 
Thanks,
 

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