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Question

 Nagaraju Dasari (NagarajuD0417)
Anthem Blue Cross and Blue Shield
PEGA LSA
Anthem Blue Cross and Blue Shield
US
NagarajuD0417 Member since 2018 2 posts
Anthem Blue Cross and Blue Shield
Posted: May 9, 2018
Last activity: May 10, 2018
Posted: 9 May 2018 14:09 EDT
Last activity: 10 May 2018 4:06 EDT
Closed

Opening work object attachments in native application

We have below requirement in my project ,Can anyone help me how to achieve it

In the application users attach pdf/word document as work object attachments

when users open pdf/word document attachments, pdf/word documents should be opened in a separate tab instead of getting downloaded.

Note: Assumption that user will be using Windows PC and IE or Chrome browser. Users will be attaching Microsoft Word and PDF format.

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User Experience

Posted: 6 years ago
Posted: 10 May 2018 4:06 EDT
Gurpreet Kaur (Gurpreet_GCS)
PEGA
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Nagaraju,

Thanks for writing to PSC.

In attachment section of  case, When you click on attachment that trigger a call to doAttachmentSingleClick function that does download. It doesn't have option to open the attachment in new tab.

You can write your own logic to open attachment in new tab. You can overwrite values for href and onclick of attachments in "pyAttachmentFeedDescription" Control after saving that into your ruleset.

Hope this answers your query.

Thanks:

Gurpreet

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