We have a requirement where in file attached to the case attachements when clicked should be opened using the Native application.
Lets say I have 3 files attached to the case, i.e., File1.pdf, File2.doc and File3.ppt.
when the user clicks on "File1.pdf", the file should be opened using the Adobe reader application, instead of opening in a browser window. similarly when clicked on File2.doc, it should be opened using MS word application.
Can you suggest how to proceed.
Thanks you in advance
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The same has been configured and had been shared with the customer as well. with the change is the browser setting, documents are downloaded and then user has to select the file from the download folder and open the file.
But the customer do not want to do that, instead he wants the file directly opened in the native application, like the way the documents are opened from share point site for editing the file.
Not sure on how to achieve, is that we have to write an ActiveX controls and plug into the browser.