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 Siddartha Bandikallu (SiddarthaB0502) Infosys
Infosys
US
SiddarthaB0502 Member since 2017 5 posts
Infosys
Posted: January 29, 2019
Last activity: January 30, 2019
Posted: 29 Jan 2019 15:01 EST
Last activity: 30 Jan 2019 11:07 EST
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OOTB SMS & Email Treatments

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Hi,

We are using Pega Marketing 8.1 and trying to configure SMS & Email treatments but unable to find any OOTB treatments that we can use. Would greatly appreciate any help with the issue.

Thanks,

Sid

***Edited by Moderator Marissa to update platform capability tags****

Pega Marketing Mobile
Posted: 4 years ago
Posted: 29 Jan 2019 23:08 EST
Raghukiran Shankhawaram (RaghuShankhawaram) PEGA Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN
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Pega Marketings does not ship any SMS or Email Treatments OOTB. If you install the Samples that is provided in the CRM Install bundle then you might see few email treatments in there.

If the request is to understand on how to create email and sms treatments then I would encourage you to read the User guide and follow the documentation. If you are facing any issue while following the guide then please state it here so that we can  understand it better else please reach out to Customer Support if you think it is a bug.
Posted: 4 years ago
Posted: 30 Jan 2019 11:07 EST
Siddartha Bandikallu (SiddarthaB0502) Infosys
Infosys
US
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Hi Raghu,

                I assumed Pega offers some Email & SMS treatments OOTB and we can modify them according to our requirement. Thank you for your response.

Regards,

Sid

 

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