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Question

 Christopher Chelladurai (cchella24)
Optum - (UHG)
Christopher Chelladurai
Optum - (UHG)
US
cchella24 Member since 2016 10 posts
Optum - (UHG)
Posted: Feb 19, 2019
Last activity: Feb 19, 2019
Posted: 19 Feb 2019 12:25 EST
Last activity: 19 Feb 2019 23:51 EST
Closed

Old Cases (Scorecard) - Screen Resolution Issues

some background:

  • currently upgraded app from 7.1.9 to 7.4
  • issue occurs when opening old cases "scorecard" from a workbasket.
  • when the s-case opens, the screen resolution is out of sorts. When we are opening old scorecards from WB or My Cases, UI is not displaying correctly and content is going towards the right. Need to scroll left & right to see all the contents/answer the questions.

Steps taken to fix issue:

  • in wrapper section - under presentation tab - enabled "set layout width to auto"
  • in harness - under display options tab - enabled "enforce css minimum width"
  • revalidated and saved the rsv

none of the steps has worked. Your assistance would be greatly appreciated.

Thank you,

Christopher

***Edited by Moderator Marissa to update platform capability tags****

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Pega Customer Service
Case Management
User Experience
Updates

Posted: 5 years ago
Posted: 19 Feb 2019 14:29 EST
Christopher Chelladurai (cchella24)
Optum - (UHG)
Christopher Chelladurai
Optum - (UHG)
US

**Update**

Ive also tried doing a float:left on the main layout and also the sub-layout - this does not work either..

 

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