Question
Eclat Solutions
US
Last activity: 13 Feb 2020 22:12 EST
Not able to view the Rule forms after Pega upgrade from 7.2.1 to 8.3.1
After upgrading from 7.2.1 to 8.3.1 we are Not able to view the Rule forms:
Sections
Harness
Flow Actions
RD's
Not able to view the rule in the standard view:
Skin
Activity
Validate
Also not getting any drop down rules to revalidate ruleset versions & in Admin portal too unable to view sources
We tried cache clear from DB end too but that didn't helped
Pegasystems Inc.
FR
Hello,
I think I would try a proper restart of the application and then check PegaRULES logs. Anything on your logs when trying to view said rules?
Eclat Solutions
US
Hi Marc,
I tried reboot couple of times with DB clear cache & temp files, but didn't worked. Its showing nothing in the logs why trying to view section or the rules listed in description. I am just seeing blank screen (PFA attached)
Anthem
US
@MarcLasserre_GCS: We are not seeing any issues in Pega Rules log file. Please let us know what can be verified.
Infomatics Corp
US
Can you check the Network. If there are any JS Errors or Request failures?
Eclat Solutions
US
@AbhilashK7565
Hi Abhilash,
I am seeing below network errors in developer tools console when trying to load the rule
pzaftinfra_13777623039.js!!.js:2 Error in the launched portal Uncaught TypeError: Cannot read property 'DesignViewUtils' of undefined
VM1642:1 Uncaught TypeError: Cannot read property 'getCollaboratorActionHandlers' of undefined at <anonymous>:1:646 at DOMScriptLoader.addFileToHeader (pega_ui_harness_deferred_11103059527!!.js:11617) at Object.scriptLoaded (pega_ui_harness_deferred_11103059527!!.js:11131) at HTMLScriptElement.fileref.onload (pega_ui_harness_deferred_11103059527!!.js:11745)
Anthem
US
We are noticing the below errors in the F12
Infomatics Corp
US
Looks like the ruleform is unable to load the required JS files and causing the rule not to open.
If it's an in place upgrade restore it and do a fresh installation to see if it resolves the issue.
Before doing this - Verify if you are getting the same issue by logging in with operator [email protected].
Eclat Solutions
US
Yes @Abhilashk7565 we are seeing same issue with operator [email protected] too.
Anthem
US
The issue is resolved after clearing cache, server files and truncate db cache table. Now we are able to see the sections rules.
Thank you.