Question
LTIMindtree
IN
Last activity: 17 Apr 2023 20:58 EDT
Not able to launch Pega application with case creation from external application
Hi Team,
We have a requirement where we have an external tool. On click of the link in the tool,below steps need to be followed
1.Get input parameter from external tool. For ex-AccountID
2.Get the AccountID and pass it to an API to get the account details
3.Then, Create a case and show the first screen of the case created.
We used the below URL to call Pega from external tool.
https://yywebsite/sso?pyActivity=className.Activityname&AccountID=1234567
On launching the above URL from external application, we are facing below issues
1.When the user access group have a developer portal, we are able to see the harness
2.when the user access group has business portal we are getting- 403 Frobidden
Note:
1.In the activity security tab-we have checked allow invocation from browser and added a privilege
2.Pega Mashup is not accepted by external application team
Could you please let us know if you have faced a similar issue.
Thanks.
Bits in Glass
IN
@Shravani Gangaseems like access issue. Can you please check if required dependent roles has been added to the user roles as well? Also in your service activity you are creating a case in the backend and can you tell how you are launching harness?
Bits in Glass
IN
@Shravani Ganga is this issue resolved?
Pegasystems Inc.
IN
Issue is cookies which are required by the application to decrypt and authenticate the action is missing in the header.
Make sure the authentication process is working right and authentication cookies are being passed to the application to launch the harness.