Need to show answer in webchatbot next question
Hi,
We have a requirement to capture an id in a web chatbot. Once the id has been captured, we wanted to show this id in the next question.
Ex: What is your case id?
Ans: C-123
Please confirm your entered case id is C-123? (Just example)
Ans: Yes or No
I tried to referer the answer property in second question through RTE, Pega reference and direct reference as a survey question. But it not showing the value and it is returning null. Is it a limitation or product issue? Please confirm.
Regards,
Nizam
***Edited by Moderator Marissa to update Platform Capability tags****
Accepted Solution
Updated: 18 Jun 2020 15:30 EDT
Tech Mahindra
IN
I found a work around by creating a paragraph rule and referencing the same in Survey Question as a rule. This is working for me.
Accenture
IT
I have created another thread on webchatbot too, as regards text recognition and NLP: even there no answers.
It seems there are no experts or there is no focus at all on webchatbot's topics. We have to just try or....wait!
Accepted Solution
Updated: 18 Jun 2020 15:30 EDT
Tech Mahindra
IN
I found a work around by creating a paragraph rule and referencing the same in Survey Question as a rule. This is working for me.