Q1. Which of the following is true when you use Optional task on a case stage.
     a. Optional task can be used through out the stage in all the processes and steps.
     b. It can be used only in the first step of the stage
     c. It wont be available to all the processes of the stage

Q2. Work Basket is
   a. A queue of open assignments
   b. a queue of assignemnts being worked on by the operators.
   c. a queue of resolved worked items

Q3. Which of the following shape requires user intervention.
   a. Sub process
   b. assignment
   c. Integrator
   d. Decision

Q4. Which is true regarding urgency calculation?
   a. urgency is added at the milestone
   b. maximum of the urgency is taken