- Pega NLP -> which works but it seems that you cannot record traning data
- Pega NLP Generated -> which works and let you record traning data but Pega Help reports this type as Deprecated
Now i started using Pega NLP Generated but i have found other issues
1) Reviewing Training Data -> You can review training data but the count of "Reviewed" stands still to zero and i am not able to rebuild the model (the voice in the menu appears always disabled)
2) I do not know if training data for italian language, reviewed within the webchatbot channel UI, is recorded automatically in the right language model, as we do not have any field where to specify for which language the records apply to.
I have seen your discussion but no one else contributed. Have you discovered something new?
Posted: 2 years ago
Posted: 17 Jun 2020 17:56 EDT
Jose Navas (josenavas)
In the Chatbot's Behavior tab, I opened the text analyzer rule and then the Topic model. Once there (and using Prediction Studio) I added a Keywords based model for Spanish language. However when I return to the chatbot preview for Spanish, and when the chatbout could not recognize the topic, I help it trying to define it, but it does not show the topics I defined for it, only the English ones... why it didn't recognize the topic in the first place :/
Posted: 2 years ago
Posted: 16 Jul 2020 9:02 EDT
Vikas Raidhan (VikasRaidhan)
Senior Manager, Software Engineering, Customer Service Digital
Even though a chatbot can respond in different languages, provided the language does not change in the middle of the conversation, Webchat channel does not have an explicit multi language support. From within Channels tab, you cannot train topics in multiple language. While manually adding language to taxonomy, following are some things you should keep in mind -
Keep topic names same in all languages. Topic name is an internal construct, not exposed to user so topic name - Order pizza will be same in both English and Spanish for instance.
Add training data for each language separately -
For English, you will be able to add matching words and training data from within Channels tab
For other languages, add models for each. Again, keep topic name same, words and sentences can be in different languages.