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Question

 Srinivas Machagiri (SrinivasM0961) The Toronto-Dominion Bank IT support
The Toronto-Dominion Bank
CA
SrinivasM0961 Member since 2019 1 post
The Toronto-Dominion Bank
Posted: Feb 28, 2020
Last activity: Mar 31, 2020
Posted: 28 Feb 2020 15:52 EST
Last activity: 31 Mar 2020 17:26 EDT
Closed

Need PEGA SLA recommended setting on multi node clustered environment

We are facing broken assignments issues intermittently.

Could you please provide what are the recommended setting for the below on multi node clustered environment.

we have 14 Jboss server nodes, 12 nodes are in clustered , 2 independent batch servers.

Below are the default values we have in all environments(clustered/non clustered).

SLARefreshListEachIteration     - false

SLAUnitsToRetrieve - 100

SLAUnitsToProcess - 20

SLALockRetryInterval – 15 mins

Application Server :  Jboss EAP 6.4 , Database: Oracle 12 c    and  PEGA PRPC 7.2.1

 

 

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Pega Platform 7.2.1 System Administration System/Cloud Ops Administrator

Posted: 4 years ago
Updated: 4 years ago
Posted: 25 Mar 2020 17:14 EDT
Updated: 31 Mar 2020 17:26 EDT
Srinivas Machagiri (SrinivasM0961) The Toronto-Dominion Bank IT support
The Toronto-Dominion Bank
CA

CheckSLA activity calling with default SLA in flow which is setting properties at step4.  Please suggest on these recommendations 

SLARefreshListEachIteration     - false

SLAUnitsToRetrieve - 100

SLAUnitsToProcess - 20

SLALockRetryInterval – 15 mins

 

Please provide complete details about PEGA OOTB agents on multinode environment for PEGA 7.2.1 , Smart Disputes and PEGA CPM 7.21

 

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