Question
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IN
Last activity: 19 Jul 2018 15:14 EDT
Need to Integrate Pega Cost,Price, Quote with Pega Knowledge
Hi Team,
Need to integrate Pega Cost,Price, Quote with Pega Knowledge, like the way we have PEGA knowledge with Sales Automation.
Is there a way to do this? Please help
Thanks,
Jayesh
***Edited by Moderator Marissa to update platform capability tags***
Pegasystems Inc.
US
Pega Knowledge, installed as a standalone application, can be integrated with any Pega application. After installation (following the Pega Knowledge installation guide), to integrate the Pega Knowledge application with your existing Pega 7 Platform, specify the PegaKM and KMReports rulesets in your application stack. This will make the Pega Knowledge application visible to the Pega Configure Price Quote application. Exposing knowledge articles to your application can be done in various manners and also depends on the business requirements. Pega Customer service provides pre-integration of knowledge in the interaction portal, but that is Pega Customer Service-specific integration.
If you're familiar with the Pega KM/Sales Automation "integration", that would be a good reference for your project.