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 Deepak Singh (DeepakS4641) HCL Technologies
HCL Technologies
SG
DeepakS4641 Member since 2016 1 post
HCL Technologies
Posted: Jan 19, 2021
Last activity: Jan 25, 2021
Posted: 19 Jan 2021 23:12 EST
Last activity: 25 Jan 2021 2:25 EST
Closed

Need AES Agent Details

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Hi,

In our project, we are implementing AES for exception handling but we are not able to get AES agent information.

Please help if anyone knows the functionality of each AES agent.

Attaching the screenshot of agents.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Autonomic Event Services 7.3 Case Management Low-Code App Development
Lakshmi Narayan nandakumar
Posted: 2 years ago
Posted: 20 Jan 2021 1:35 EST
JC Bernat (bernj2) PEGA Senior System Architect
Pegasystems Inc.
PL
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Depending on the kind of information you're looking for, you can have a look in Enterprise menu, select your system, select the Agents tab.
Posted: 2 years ago
Updated: 2 years ago
Posted: 22 Jan 2021 6:34 EST
Updated: 22 Jan 2021 6:38 EST
Lakshmi Narayan nandakumar (LakshmiNarayann) Accenture
Accenture
SG
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@bernj2 We are looking for the documentation of AES agents, we are trying to understand what is the responsibility of each AES agents.
Posted: 2 years ago
Posted: 22 Jan 2021 9:05 EST
Lakshmi Narayan nandakumar (LakshmiNarayann) Accenture
Accenture
SG
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@bernj2 Thanks for your response, As AES is used for monitoring. If there are any issue, we need the knowledge of what agents to look at
Posted: 2 years ago
Updated: 2 years ago
Posted: 25 Jan 2021 2:24 EST
Updated: 25 Jan 2021 2:25 EST
JC Bernat (bernj2) PEGA Senior System Architect
Pegasystems Inc.
PL
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@LakshmiNarayann I'm not sure I understand your concern.

If there is any issue with one the AES' agent, that's AES' team responsability. If you're talking about issues in general (including agents one), Event Viewer is where you want to investigate.

We'd prefer it if you saw us at our best.

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