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Question

 Charlie W (CharlieC3396)
Charlie

Charlie
ID
CharlieC3396 Member since 2015 13 posts
Charlie
Posted: Oct 3, 2019
Last activity: Oct 12, 2019
Posted: 3 Oct 2019 6:33 EDT
Last activity: 12 Oct 2019 2:08 EDT
Closed

Native Aplication (APK) Stuck in splash screen 7.2.2 and 8.1

Hi

I have a problem where the application that I have built into the native application (APK), every time it is running on the application is always stuck on the splash screen page, this happens on the Android version 9.0

if run on an android version below <9.0, everything works fine.

I built using Pega 7.2.2 and Pega 8.1
and already https (secure connection)

is there a solution for this or are there things that I haven't done?

Thank you

Charlie

***Edited by Moderator Marissa to update platform capability tags****

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Pega Sales Automation
Mobile

Posted: 5 years ago
Posted: 3 Oct 2019 8:09 EDT
Charlie W (CharlieC3396)
Charlie

Charlie
ID
Hi Thanks for support, i have try using pega 8.1 (pega mobile client) and already https (SSL) but still facing the same problem, stuck in the splash screen Any another suggest, may be i missed for the step Thanks Charlie
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Posted: 5 years ago
Posted: 3 Oct 2019 8:33 EDT
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

Need to capture some device side log. I wonder if your issue can be reproduced using an Android emulator where you can capture all the native logs. Also http trace and pega rules log would be helpful (e.g., did the request even reach the server side?)

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Posted: 5 years ago
Posted: 3 Oct 2019 23:41 EDT
Charlie W (CharlieC3396)
Charlie

Charlie
ID

hi, thanks for responding
I have done debugging through Android Studio and got the results as captured
I use Pega 8.1 to debug on Android studio

The following conditions exist on our server : HTTPS is set on Public IP (HTTPS) and in Public IP (F5 / Load Balancer) leads to 1 IP Server Pega (HTTP)

Is the HTTPS supposed to be on Public IP / F5 / Balancer or on the Pega Server?

Thank you

Charlie

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Posted: 5 years ago
Posted: 3 Oct 2019 16:11 EDT
James Hall (HALLJ) Senior Software Architect, Shared User Services Engineering
Pegasystems Inc.
US

Hi Charlie,

In Android 9, Google introduced new security restrictions on mobile apps.  Please see the section TLS Implementation Changes here: https://developer.android.com/about/versions/pie/android-9.0-changes-all and review your servers TLS configuration and SSL certificate.

I hope this resolves your issue with Android 9.

- James

 

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Posted: 5 years ago
Posted: 4 Oct 2019 4:12 EDT
Charlie W (CharlieC3396)
Charlie

Charlie
ID

hi, thanks for responding
 

The following conditions exist on our server : HTTPS is set on Public IP (HTTPS) and in Public IP (F5 / Load Balancer) leads to 1 IP Server Pega (HTTP)

Is the HTTPS supposed to be on Public IP / F5 / Balancer or on the Pega Server?

Thank you

Charlie

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Posted: 5 years ago
Posted: 5 Oct 2019 6:51 EDT
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

You may need to use https all the way. As James suggested, this is enforced by Android, see this link: https://better-coding.com/solved-android-cannot-send-data-to-the-server-cleartext-communication-to-not-permitted-by-network-security-policy/

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