Right now, we're probably limiting ourselves to only five agents running at any one time as we have not modified/overridden the "threadpoolsize" parameter. We have sufficient horsepower to bump this up to 15, but is it also possible to multi-thread the call to ServiceLevelEvent in the agent?
We're on 6.2 sp1 and receive thousands of cases each morning. I have 10 case entry queues, but even split up between the 10, case entry processing takes a while. Rather than adding additional agents, I wanted the existing ones to work more efficiently, so changed the code to: