Question
ANZ
AU
Last activity: 13 Oct 2022 8:19 EDT
Run time exception in ServiceLevelEvent Agent
Hi All ,
We are getting runtime exeption when SLA event is invoked .
It is happening from OpenAndLockWork activity , at step 8 . I feel the reason is pyCaseUpdateInfo page is not in the workpage .
But the same code is working in other environments .
Exception caught while evaluating when java.lang.RuntimeException: Encountered an error while executing a Scalar value query for Scalar, .pyCaseUpdateInfo.pyLockingMode, on page 'pyWorkPage' of type 'Work-' using 0 parameter(s) ([]). at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolve(ScalarValueQueryImpl.java:61) ~[clipboard.jar:?] at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolveToString(ScalarValueQueryImpl.java:131) ~[clipboard.jar:?] at com.pegarules.generated.activity.ra_action_openandlockwork_83bee3b10959053fd9a59c2e73a375cc.step8_circum0(ra_action_openandlockwork_83bee3b10959053fd9a59c2e73a375cc.java:928) ~[?:?] at com.pegarules.generated.activity.ra_action_openandlockwork_83bee3b10959053fd9a59c2e73a375cc.perform(ra_action_openandlockwork_83bee3b
***Edited by Moderator Marije to add Support Case Details;***
Accepted Solution
ANZ
AU
@MarijeSchillern Thanks for coming back .
In fact I raised a pega Incident , and it comes back to the cache and fault batch pod .
After restarting the batch pod with clear cache , issue got resolved .
Pegasystems Inc.
GB
@Srikanth Gaddamanugu if you are still encountering issues please log a support ticket and let us know the INC reference so that we can help track it.
Accepted Solution
ANZ
AU
@MarijeSchillern Thanks for coming back .
In fact I raised a pega Incident , and it comes back to the cache and fault batch pod .
After restarting the batch pod with clear cache , issue got resolved .