Question
John Deere
IN
Last activity: 18 Mar 2024 10:11 EDT
Loosing context of original portal when using RedirectAndRun
Hi,
I want to launch a new tab by passing an access group to RedirectAndRun activity. I have observed that the portal is getting launched with correct access group in a new window (not in a new tab) but we are losing context of original portal (from where we ran the activity) i.e. we can't do anything in original portal.
If anyone has any solution, could you provide your comments?
***Edited by Moderator Marije to add Capability tags***
Accepted Solution
Updated: 18 Mar 2024 10:11 EDT
Pegasystems Inc.
GB
This is a known issue when using the RedirectAndRun activity to launch a new tab with a different access group. The original session/thread context is lost, which can cause functionalities of the original application to error out.
A resolution for this issue was issued as a support article: Switch to a new application using redirect and Run does not work .
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Please also carry out a PSC search. There are other posrts which may help
https://support.pega.com/question/launch-new-window-using-redirectandrun-activity
If you still need further help please log a support issue via the MSP and let us know the INC id here.