There is an requirement for audit log.
Client want log [Who where when open the case]
like as below
chunliang from caselist at 2021/4/13 10:12:45 Open the A-200 case in XXXXscreen .
I found [Security Event Configuration:Every open of a work- class object on the clipboard that succeeds] setting.
But not meet my requirement.
Is there any OOTB can deal with it?If need customized how do it?
Do you have the same issue and Could you give me some suggestion for it.