Question
Aflac Inc.
IN
Last activity: 22 Oct 2024 2:34 EDT
Issues in generating reports for Attended and Unattended BOTS on Pega Robot Manager
Greetings, Community! I require the following information regarding the Pega Robot Manager reports section: 1. The method used to retrieve the reports for attended (both standalone and Pega platform driven) and unattended BOTs. 2. Which report columns are editable or addable? How to carry that out. 3. Which configuration file settings need to be made? 4. Explain what Pega Robot Manager's "Usage Telemetry" means. I've been working on this for a while, but I'm having some trouble making progress.
Updated: 4 Jul 2024 10:50 EDT
Pegasystems Inc.
US
@aashishwagle Below is a link to the reporting section of the Pega Robot Manager documentation.
https://docs.pega.com/bundle/robot-manager/page/robot-manager/content/reports-reports.html
- The method used to retrieve the reports for attended (both standalone and Pega platform driven) and unattended BOTs - Reports are available within Pega Robot Manager. Once you login, there is a section labelled reports you can access and view/edit/create reports.
- Which report columns are editable or addable? How to carry that out. - The trick here is that you need an open ruleset. You can open a report, select "Save As", and save the report to the Ruleset.
- Which configuration file settings need to be made? - You need to change some settings in the PegaRuntimeConfig.xml as shown here.
- Explain what Pega Robot Manager's "Usage Telemetry" means. - Here is the official explanation.
Links cited;
@aashishwagle Below is a link to the reporting section of the Pega Robot Manager documentation.
https://docs.pega.com/bundle/robot-manager/page/robot-manager/content/reports-reports.html
- The method used to retrieve the reports for attended (both standalone and Pega platform driven) and unattended BOTs - Reports are available within Pega Robot Manager. Once you login, there is a section labelled reports you can access and view/edit/create reports.
- Which report columns are editable or addable? How to carry that out. - The trick here is that you need an open ruleset. You can open a report, select "Save As", and save the report to the Ruleset.
- Which configuration file settings need to be made? - You need to change some settings in the PegaRuntimeConfig.xml as shown here.
- Explain what Pega Robot Manager's "Usage Telemetry" means. - Here is the official explanation.
Links cited;
https://docs.pega.com/bundle/robot-manager/page/robot-manager/content/reports-reports.html
Updated: 4 Jul 2024 10:49 EDT
Aflac Inc.
IN
@ThomasSasnett I've tried all the setup mentioned in the document but I was not able to see any report on my Pega Robot Manager Dashboard. I've been trying to run a small standalone RDA BOT just to see the operational stats and health of the BOT on my reports but it was not functioning. I could'nt find any of the items like events, stats or any other keywords on my runtimelogs too.
Pegasystems Inc.
US
@aashishwagle Your settings appear to be correct. You probably need some hands-on assistance to examine your environment. I would start with opening a support request and they can assist you in examining your environment.
Pegasystems Inc.
GB
@aashishwagle , Could you check that the data ingestion is enabled in Robot Manager?, this is available in the Settings menu from Robot Manager portal.
Which version of Platform and Robot Manager are you on?, you could also check from Dev Studio if the data is being ingested by verifying if you have any records in any of these classes (Data-Robotic-OperationalStatistics-Exception, Data-Robotic-OperationalStatistics-Health, or Data-Robotic-OperationalStatistics-Usage)
Aflac Inc.
IN
@Angel Hermira Yes I did check all those settings. We used Pega Platform ( cloud ) 8.23.1 and Pega RM 8.23.2. Also we got the Pega Robot Runtime's build information where it had a bug in sending operational reporting data to Pega RM. Build and release notes Information of V22 Pega Robot Runtime. So the support team suggested us to use V22.1.37 and its working quite well!