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Question

 Vijayakumar Reddy (VjayaKumar_Coforge)
Incessant Technologies PVT Ltd

Incessant Technologies PVT Ltd
GB
VjayaKumar_Coforge Member since 2018 6 posts
Incessant Technologies PVT Ltd
Posted: Apr 17, 2018
Last activity: Apr 17, 2018
Posted: 17 Apr 2018 9:21 EDT
Last activity: 17 Apr 2018 19:26 EDT
Closed

Issue with Inbound Mail Parsing

Hi,

I configured inbound email through Channels and Interfaces wizard (in pega 7.3), and also configured text analyzer. This is processing inbound email and initiating the case as per the email content.

If the email body contains the reply/forward mail content, the system is filtering out this and considering only text mentioned as part of the new mail (Content above the reply/forward mail). Did any one go through this issue? if yes, how did you resolve the same?

--Vijay

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Posted: 6 years ago
Posted: 17 Apr 2018 19:26 EDT
Gopi Penmetsa (GopiP394)
Eclatprime

Eclatprime
AU

Hi Vijay,

Not aware of this issue, however you can try below.

You need to look into the activity which is performing this action, it might read the complete email and will add as attachment to work object may be you need to look into to setting the email content to some property using corr-property-set.

 

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