Hi All,

I would like to know if anybody faced issue with Lookup sourced Data page to open a Case to use multiple times

we are loading the data page by passing Case ID as parameter using Lookup as source. Its working in lower environments but not returning any data in production environment. 

this is not happening always. 1 occurrence for around 600 transactions. It’s working as expected in remaining transactions.

Added logs to see if there are any errors while loading the data page but there are no errors associated with that data page. pxDataPageHasErrors when returned false.

there are around ~16 million records as of today.

will there be any timeout for lookup if we have huge data in production? Any exception handling to see if it is due to timeout?

If the timeout is an issue , I am thinking to add source as an activity and load Case Details using Obj-Open-By-Handle.

Any better suggestions are appreciated.

Using PEGA 8.8.2.

Thank you in advance