Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

6
Replies
86
Views
 SaiKishore Yagnamurthy (KishoreYagnamurthy) Legerity LLC Sai kishore Yagnamurthy
Legerity LLC
US
KishoreYagnamurthy Member since 2016 32 posts
Legerity LLC
Posted: October 20, 2021
Last activity: November 9, 2021
Posted: 20 Oct 2021 10:16 EDT
Last activity: 9 Nov 2021 10:18 EST
Closed

Issue with care team details in 8.5.4

Report

Hello All,

I have been noticing an issue in the care management framework. i.e when we open and close multiple cases one after the other 4-5 times. care team details, appointment details, etc are not loading. It shows a busy indicator icon and it won't show data until the user hits browser refresh. After we recently upgraded to 8.5.4 it is happening quite often.

Pega Care Management 8.5 User Experience Healthcare and Life Sciences Lead System Architect Update
Posted: 1 year ago
Posted: 3 Nov 2021 11:59 EDT
Chip Warburton (warbr) PEGA Senior Product Manager, Healthcare Care Management
Pegasystems Inc.
US
Report

@KishoreYagnamurthy   - we are trying to reproduce this internally and will respond with an update.  Thank you for your submission.

SaiKishore Yagnamurthy
Posted: 1 year ago
Posted: 8 Nov 2021 6:30 EST
Aishwarya Parthasarathy (parta1) PEGA Associate Application Quality Engineer, Healthcare Care Management
Pegasystems Inc.
IN
Report

@KishoreYagnamurthy 

We tried to reproduce the steps by creating multiple cases in 8.5.x server. we could not replicate above the issue in care manager portal. It is taking few seconds to load and after that the work area is populated with all the tabs and data. Could you please mention if the above issue is noticed when you are trying to create multiple cases for a member or trying to open the cases from different tabs multiple times ?
Posted: 1 year ago
Posted: 8 Nov 2021 14:00 EST
SaiKishore Yagnamurthy (KishoreYagnamurthy) Legerity LLC Sai kishore Yagnamurthy
Legerity LLC
US
Report

@parta1 it happens consistently when we open the same patient case multiple times.
Posted: 1 year ago
Posted: 9 Nov 2021 10:18 EST
Chip Warburton (warbr) PEGA Senior Product Manager, Healthcare Care Management
Pegasystems Inc.
US
Report

@KishoreYagnamurthy   Kishore, please open a ticket with our Service Team.  As we are not able to reproduce this internally, we should follow the designated process for issues experienced by our clients.  @silvj7 

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice