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Question

 Miki Muzsi (Miki Muzsi)
PEGA
Senior Manager, Curriculum Development, 1:1 Customer Engagement
Pegasystems Inc.
NL
Miki Muzsi Member since 2013 8 posts
PEGA
Posted: Feb 6, 2017
Last activity: Feb 7, 2017
Posted: 6 Feb 2017 3:36 EST
Last activity: 7 Feb 2017 6:02 EST
Closed
Solved

Interaction History does not clear down

Original question from Charles:

Certified Pega Marketing Consultant (7.21)

I run Top Offers, create and save some IH.

Then I hit ‘Clear Interaction Results’, run Top Offers again for the same customer, repeat the accept / reject choices and I see the IH records duplicated.

This is not what I expected. Am I missing something?

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Accepted Solution

Posted: 7 years ago
Posted: 6 Feb 2017 3:38 EST
Miki Muzsi (Miki Muzsi)
PEGA
Senior Manager, Curriculum Development, 1:1 Customer Engagement
Pegasystems Inc.
NL

Hello,

The TofOffers flow is just a sample application used across various learning modules. It does not implement all functionality. In this specific case, the Clear Interaction Results it is not implemented properly, as you do not need it in any of the exercises.

Regards,

    Miki

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Posted: 7 years ago
Posted: 6 Feb 2017 3:52 EST
charles hughes (charlesh)
Merkle
senior consultant
Merkle
GB

Hi Miki,

Thanks for the reply. It explains the behaviour I experienced.

However, I would not agree that this functionality is not needed in the exercise system. If you make a mistake, or do not follow the interaction response instructions to the letter and you want to repeat the exercise in order to observe the prescribed results in VBD, you cannot.

Thanks

Charles

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Posted: 7 years ago
Posted: 7 Feb 2017 6:02 EST
Miki Muzsi (Miki Muzsi)
PEGA
Senior Manager, Curriculum Development, 1:1 Customer Engagement
Pegasystems Inc.
NL

Charles,

In this case I would recommend you revert to an earlier snapshot and reimport the EnvironmentSetup file. If you do not have a base snapshot, the best you can do is to revert the exercise system (download again). 

Overall, I do understand your point and I will look into this to see if we can improve it, since I do agree it would be useful.

Miki

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