Posted: 6 Dec 2018 7:15 EST Last activity: 11 Dec 2018 8:20 EST
pySubjectID is not showing in Interaction History
I am using v7.3.1sandbox , I don't see pySubjectID is showing in the drop down list of the Interaction History component. I intend to fetch historical information of a specific customer.
When I am executing Test Run using a Data Transform, IH shows the results for the customer that is mentioned in ID property in the Data Transform . But, while executing strategy through flow, IH is returning none.
Any help on this will be appreciated.
I didn't find pySubjectID parameter in Interaction History. I took below approach -
The value of customer Id has been set in Customer page and then the strategy is called. In this way, Interaction History find the context (which customer) and historical information of that customer id has been retrieved.
Please share if you have any different methods.