Integration with Social media
Hello, for a request of our client, we need to integrate Pega with Facebook, Twitter, Instagram, Trustpilot, Apple Store, Google play, Google my business.
The need is recover all the interactions made by these apps: messages, reviews, posts and show them on Pega.
We have seen that Pega provides Digital Messaging : does this component allow you to both view and reply to a comment or a message?
Or can you tell us if there is any other component that could have this kind of functionality? Can you help us? Thank You.
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
CA
Hello @EmiliaA8 and thank you for reaching out - Digital Messaging supports bot and agent engagement for several platforms, including Facebook, Twitter, Apple Messages for Business, and more using the Client Channel API feature. Full details on capabilities and setup are available here: https://docs.pega.com/bundle/platform-88/page/platform/conversational-channels/digital-messaging-channel-overview.html
Kind regards,