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Question

 Vinay Sista (Vinay Sista)
Independent Contractor
Vinay Sista
Independent Contractor
CA
Vinay Sista Member since 2015 8 posts
Independent Contractor
Posted: Jan 23, 2020
Last activity: Dec 16, 2020
Posted: 23 Jan 2020 2:11 EST
Last activity: 16 Dec 2020 5:49 EST
Closed

Integrating with Twilio

Hello There,
Has anyone in here tried integrating with Twilio so far. If yes, can you please share the steps/guidelines to integration and download link of the component ? I have not found any article which talks about Pega-Twilio integration expect for the fact that there are a couple of threads requesting for information. However, I haven't found anything concrete that helps in integrating with the Twilio system.

Appreciate if anyone who has implemented or has knowledge to do so, could help me with it.

Cheers

Vinay

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Data Integration

  • Dan Leasure Akhil Reddy Patpi
Posted: 4 years ago
Posted: 23 Jan 2020 8:13 EST
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

Not aware of any documentation. But I do see some examples in Pega's CRM application (8.0+) using Twilio through Connect-REST (Twilio must have REST APIs available). If you have the license of Pega CRM, you may want to install that and check ruleset PegaFW-Twilio.

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Posted: 4 years ago
Posted: 2 Feb 2020 0:43 EST
Vinay Sista (Vinay Sista)
Independent Contractor
Vinay Sista
Independent Contractor
CA

Hello Vetsg - Firstly, thank you for your response.
Yes, I have gone through all the articles on this subject including the one you have shared but the information given over there was of not much help. Therefore, I opened a new thread hoping someone who have implemented thereafter. 

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Posted: 3 years ago
Posted: 16 Dec 2020 5:49 EST
Gopi Lakshmanan (GOPIL85)
Asurion, LLC
Software Engineer II - Pega
Asurion, LLC
US

Hi Vinay. I am also looking for similar information to do some POC to integrate Twilio for IVR support. I see you already posted similar question long back. Please share if you have any information around it that can helps me as well.  

Thanks,

Gopi

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