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Morgan Stanley
IN
Posted: October 17, 2018
Last activity: November 20, 2018
Last activity: 20 Nov 2018 13:10 EST
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Impact of org, div and ou on an operator rules
Hi
What impact does the org, div and ou values in the operator record have on the rules being picked up.
Your thoughts?
Accepted Solution
Posted: 4 years ago
Pegasystems Inc.
US
Hi,
While this isn't something I've personally used before, looking at the documentation it looks like Organization and Division data instances allow for access groups and/or rulesets to be included, which provides any operators which have that Organization or Division the access defined by those access groups or rulesets. It looks like Organization Unit data instances only relate to work queue access and reporting.
You can read more about this in the below documentation:
Hope this helps!
-Kurt