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Question

 Sruthi Vinodini (SruthiV5)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN
SruthiV5 Member since 2019 5 posts
Cognizant Technology Solutions India PVT Ltd
Posted: Feb 29, 2024
Last activity: Mar 11, 2024
Posted: 29 Feb 2024 7:38 EST
Last activity: 11 Mar 2024 11:13 EDT
Closed
Solved

If case is resolved by using change to specific stage utility in the flow, current stage is shown as incomplete in chevron

When change stage is used in the flow to automate the case to Resolve at Stage B (As per requirement the case should not get enter in to stage C), the case is getting resolved but the stage B is shown as incomplete in the chevron..

Is this due to " change to specific stage utility" or Is this OTB behavior?

How to overcome this please so that the stage B is show as completed.

***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.8.4
Case Management

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 29 Feb 2024 19:31 EST
Updated: 11 Mar 2024 11:13 EDT
Anoop Krishna (Anoop Krishna)
Bits in Glass
Associate Technical Lead
Bits in Glass
IN

@SruthiV5 please pass Cleanup assignment parameter as true. There is a parameter to cleanup assignments. 

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