Question
Cognizant Technology Solutions India PVT Ltd
Cognizant Technology Solutions India PVT Ltd
IN
Posted: Feb 29, 2024
Last activity: Mar 11, 2024
Last activity: 11 Mar 2024 11:13 EDT
Solved
If case is resolved by using change to specific stage utility in the flow, current stage is shown as incomplete in chevron
When change stage is used in the flow to automate the case to Resolve at Stage B (As per requirement the case should not get enter in to stage C), the case is getting resolved but the stage B is shown as incomplete in the chevron..
Is this due to " change to specific stage utility" or Is this OTB behavior?
How to overcome this please so that the stage B is show as completed.
***Edited by Moderator Marije to add Capability tags***
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Accepted Solution
Posted: 8 months ago
Updated: 8 months ago
Updated: 11 Mar 2024 11:13 EDT
Bits in Glass
Bits in Glass
IN
@SruthiV5 please pass Cleanup assignment parameter as true. There is a parameter to cleanup assignments.
Accepted Solution
Posted: 8 months ago
Updated: 8 months ago
Updated: 11 Mar 2024 11:13 EDT
Bits in Glass
Bits in Glass
IN
@SruthiV5 please pass Cleanup assignment parameter as true. There is a parameter to cleanup assignments.