Question
Infosys
IN
Last activity: 6 Jan 2023 5:20 EST
How to change stage to specific stage after deadline
I have SLA on first assignment and one outgoing flow action. My requirement is after deadline time change stage to alternate stage i.e specific stage not to next stage using condition.
Please suggest flow and conditions.
NCS Pte. Ltd
SG
Hi @DaminiP16722694: In the SLA rule, you can configure to run a activity upon deadline. In the Activity, try to use pxChangeStage / pxChangeToSpecifiedStage to move to a specific stage.
Thanks.
Infosys
IN
@ArulDevan
I triedwith both pxChangeStage / pxChangeToSpecifiedStage but it's not working.
Infosys
IN
Hi @ArulDevan previously I tried with both pxChangeStage / pxChangeToSpecifiedStage but it's not working.
NCS Pte. Ltd
SG
Hi @DaminiP16722694: When you mention it is not working, are you getting any errors / case is not moved to specified stage when deadline reached?
Also please check if ServiceLevelEvents agent is running in your system. If it is running, check if there are any broken items in the queue.
Thanks.
Infosys
IN
Hi @ArulDevan yes when deadline reached it is not moving to specified stage.
I'm new to pega. How to check for you mentioned ->>>
Also please check if ServiceLevelEvents agent is running in your system. If it is running, check if there are any broken items in the queue.
NCS Pte. Ltd
SG
Hi @DaminiP16722694: I hope you are working in version 8 of PEGA.
How to see if a specific agent is running: https://docs.pega.com/bundle/platform-88/page/platform/background-processing/agents-start-stop-restart.html
Here you can search for ServiceLevelEvents and check if it is running.
Please find the below docs for more details how to check broken process.
https://academy.pega.com/topic/background-process-management/v4
This will show you all items which are queued. If the system is not able to process the SQLA queue item, it will be added to Broken category. For SLA related, you can further filter it with System-Queue-ServiceLevel in the Queues. If there are items in the broken queue, try to find your case.
Thanks.
Infosys
IN
@ArulDevan Sorry for late reply. I have attached SLA error and SLA configuration please check.
Help me out.
Thanks
Pegasystems Inc.
IN
@DaminiP16722694 Please open the SLA which you have configured along with deadline and on the deadline there is a Action tab where you can select "Transfer/ RunActivity/Call Flow" etc.. I hope this will help you to meet your requirement. I have attached herewith screen shot for your reference. Thanks.