Question
Accenture
IN
Last activity: 13 Jul 2017 2:38 EDT
How to schedule agent on weekday,weekends on a different time
How to schedule agent on weekday,weekends on a different time.
***Updated by moderator: Lochan to create new post for reply***
Original Post: Scheduling "recurring" and "periodic" Agents
Accepted Solution
Pegasystems Inc.
IN
You need to create two different Agents with same processing activity and mark both as recurring on different times.
BUPA
AU
Hi Narayan,
Do you want to schedule same agent on weekdays and on weekends?
Same Queue activity can't be used in Agent multiple times. You have to create separate queue activity and then you have to configure them as Recurring Agent. In the Advanced Settings, you will get option to schedule the agent on weekdays/weekends and more other options.
Pegasystems Inc.
IN
Hi Narayan,
It is not possible to do this with a single agent,for this behaviour two agents have to be configured.In one agent after selecting the recurring type,you can select the weekly radio button and choose the days on which you want to run the agent on one time and create another agent similarly and choose different days and timing.
Accepted Solution
Pegasystems Inc.
IN
You need to create two different Agents with same processing activity and mark both as recurring on different times.