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Question

 Larisa Kerimbekova (lkerimbe)
Virtusa
Larisa Kerimbekova
Virtusa
US
lkerimbe Member since 2016 26 posts
Virtusa
Posted: Dec 5, 2019
Last activity: Dec 19, 2019
Posted: 5 Dec 2019 17:39 EST
Last activity: 19 Dec 2019 23:59 EST
Closed
Solved

How to relate top cases?

We have a specific requirement as "If case has been open for long time and a new case is needed, users need to be able to link new cases to the old one, so they can easily view past cases that are related."

Has anyone have a clue for it?

Thanks,

Larisa

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Case Management

Posted: 5 years ago
Posted: 5 Dec 2019 18:44 EST
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Can you try to call 'pxCreateAssociation'? That's what is being used to associate two cases.

You can create a link association between two cases using the activity @baseclass.pxCreateAssociation, this activity creates a link association and saves it to the table pc_link_association.

 

 

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