How to refresh Case data from DB
Hello, I have a requirement to rewrite the default behavior of the Refresh button, so that the Case is re-read from the DB and an unconfirmed user input is lost. The standard Button uses action Refresh Harness and I added OOTB RefreshOnConflicts to the Activity parameter. But in this case, when I click flow link in Case Task View I get the error Rule-Obj-Flow Not Found. Is there any idea how to implement this requirement?
***Updated by moderator: Lochan to add Categories***Added SR details
Accepted Solution
Pegasystems Inc.
IN
Hello!
On reviewing the SR, we see that it is resolved. The root was determined to be within the custom configuration. The property Borrower was used in DataTransform that filled DataPage which in turn filled the other properties of the Case Page. On using Property reference and blocking DataPage rule, the issue was resolved.
Thank you
Pegasystems Inc.
IN
Hi,
If your requirement is to replace the Work Object, is it possible for you to use "Open Work By Handle" on the button click by passing pzInsKey ?
Sberbank
RU
Yes, "Open Work By Handle" works fine, but doesn't help in case when user opened Assignment and clicked Refresh, - System must reload Case and Assignment.
I am trying to use RefreshOnConflicts activity but this activity doesn't load all property with DataPage datatype.
Pegasystems Inc.
IN
Thanks Oleg!
I have updated your post above to reflect this information. I had a look into the SR Details and could not find a mention of this post. Therefore, I have added a pulse post to the SR, linking the two for effective troubleshooting.
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Accepted Solution
Pegasystems Inc.
IN
Hello!
On reviewing the SR, we see that it is resolved. The root was determined to be within the custom configuration. The property Borrower was used in DataTransform that filled DataPage which in turn filled the other properties of the Case Page. On using Property reference and blocking DataPage rule, the issue was resolved.
Thank you