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Question

 MAHALAKSHMI GUBBALA (Mahalakshmi Gubbala)
EVONSYS
Consultant - Software QA
EVONSYS
US
Mahalakshmi Gubbala Member since 2015 1 post
EVONSYS
Posted: Nov 15, 2021
Last activity: Nov 16, 2021
Posted: 15 Nov 2021 12:27 EST
Last activity: 16 Nov 2021 1:58 EST
Closed

How the Modified SLA effect the existing cases in production?

 Hi ,

I would like to know how the modified SLA  effects depending on the implementation.

The SLA rule is implemented as a delegated rule.

Question: How will the changes to this SLA reflect to the existing cases  when the cases are at different step or stage in the production ?

 I would like to know how  the modified SLA  at Stage level, Process Level , Step and Case level gets effected?

 

My understanding is when the existing case starts processing from the current step it will take current modified SLA.

Is my understanding is correct? Could you please clarify ?

 

 

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Platform 8.4.6
Dev/Designer Studio
Case Management
Healthcare and Life Sciences

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